The Four Keys
We are big Disney fans here at Little Warden, not just the parks and the films but also the company history (just look at our bookshelf!)
On their first day of training, Disney employees (called Cast Members) attend a seminar called ‘Traditions’ which takes the cast member through the history of the company and the ‘Four Keys’ they are the core principles in which the cast member should approach a task.
They are in order of priority
- I practice safe behaviors in everything I do.
- I take action to always put safety first.
- I speak up to ensure the safety of others.
- I project a positive image and energy.
- I am courteous and respectful to guests of all ages.
- I go above and beyond to exceed guest expectations.
- I stay in character and perform my role in the show.
- I ensure my area is show-ready at all times.
- I perform my role efficiently so guests get the most out of their visit.
- I use my time and resources wisely.
From day one of Little Warden we have tried to incorporate these principles into all of our processes, we think about them with every feature, every email and every blog post we generate.
Our first priority is to make sure any data we keep is safe and secure. We use industry best practice when it comes to security, passwords, databases, and updates and we make sure nobody has access to more data than is needed. Code is unit tested as much as possible to ensure that it does the function it is meant to do.
Just because we are a SaaS application, doesn’t mean we have to be heartless! Our communications are aimed to be more friendly than robotic, our error pages give you the benefit of the doubt (suggesting that it was probably our fault!) and we try and go beyond the expectations of our users with our support and updates.
We must always make sure that whatever is loaded at LittleWarden.com is useable and looks good. We can do an important job whilst also having a bit of fun (Little Warden has several easter eggs hidden around). Emails that get sent out should be spellchecked (this one bites us quite a bit) but also contain the correct information and make it easy to make a decision from them.
We are constantly updating the UI of Little Warden based on usage and user feedback, reducing the clicks needed to perform the most common tasks. We strive to use as little code as possible to get the job done in the quickest way.
At Little Warden, we use these principles as a guide for how to run the company, this doesn’t make us infallible, failure is still possible but when it occurs, we look back at the four keys and focus on how to react and respond.